Contact us

Email support@flamahealth.com. We reply within one business day, and usually the same day. Include your order reference if you have one, it is on your order page and in every email we have sent you about the order.

Call (720) 472-8094. Monday to Friday, 9am to 5pm Mountain Time. Outside those hours email is faster, because it reaches the same people and does not wait for someone to be at a desk.

Write to us. Post is slow and we would rather you emailed, but the address is here because you are entitled to know who you are buying from:

1500 N Grant StreetDenver, CO 80203

If your order does not arrive, arrives damaged, incomplete or not as described, or you have paid us in error, email us and we refund you directly and in full on request. That is a term of sale rather than a courtesy, and it is written into our terms.

You do not need to argue for it or send photographs before we will talk to you. Tell us what happened and we will settle it.

Returns are the one thing we cannot always do: because these are research chemicals whose storage we cannot verify once they have left us, a product whose seal has been broken cannot be taken back or resold. Damaged, incomplete and not-as-described orders are covered regardless, within 7 days of delivery. The full position is on the research use page.

Every lot we have run is published with its certificate in the COA library, tied to the lot number printed on your vial. If the lot on your vial is not there, email us and we will tell you plainly whether it was tested rather than send you a certificate for a different lot.

Requests to see, correct or delete what we hold about you go to the same address. What we hold and how long we keep it is set out in the privacy policy.

We cannot advise on dosing, administration, protocols, or any use of a product in a person or an animal, and we will not answer questions framed that way. Everything we sell is supplied for laboratory research only and is not for consumption, which is a condition of every sale rather than a disclaimer bolted to the bottom of the page.

We also cannot tell you whether a given product is lawful to receive where you live. That varies by state and it is yours to check.